Amazon

SBS helps its customers find the right products that rely on multiple specifications rather than brand name or part number. In these cases, search does not understand what customers are looking for and either returns irrelevant results, or cannot match any results to return. The current CX on web includes a widget that allows the user to select the product type as well as filter the search results using relevant refinements. It works well on web but has been unsuccessful on mobile since the real estate is limited and requires large no of refinements to be presented in less amount of space. I conducted UX research to understand current user behavior on mobile, identified pain points and redesigned the widget on mobile.